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Terms of use and privacy policy


1. Legal Information, (hereinafter, the WEBSITE) is a web domain registered by Mikrobiomik Healthcare Company S.L. (hereinafter the COMPANY).


HEADQUARTERS ADDRESS: C/ Gran Vía de Don Diego López de Haro, 17-5ª. 48001 Bilbao (Bizkaia) Spain

CONTACT PHONE: (+34) 619 466 294


2. Type of service

Accessing to the WEBSITE is free of charge, although the procurement of goods or services through the WEBSITE is subject to a payment.

3. USER Liability

The user undertakes not to use the WEBSITE or any information provided in order to carry out activities against law, morality or public order. The user also undertakes to use it under the terms and conditions established by the COMPANY.

The COMPANY will not be responsible of any damages that may result from any opinion, content or activity conducted by the user, which are out of its control

4. COMPANY Liability

The COMPANY will not be responsible of any error in accessing the WEBSITE or its contents, although all necessary mechanism will be taken in order to avoid them.

The COMPANY reserves the right to suspend temporally and without prior notice, the access to the WEBSITE due to maintenance, repair, updating or improvement.

5. Intellectual property

All contents of the WEBSITE (including, with not limitation, databases, images, pictures, graphics, text, audio, video and software) are owned by the COMPANY and they are protected by the national and international intellectual and industrial laws. All rights reserved.

Also, the domain name, marks, signs and logos displayed on the Site are owned by the company.

All text, drawings, graphics, videos or audio that currently or in the future might be on the WEBSITE are property of the COMPANY, and may not be subsequently modified, copied, altered, reproduced (total or not), adapted or translated by the USER or any third party without the express authorization of the COMPANY.

Unauthorized use of the information contained in this WEBSITE, and any damage on intellectual property rights, will cause legal responsibilities.

6. Hyperlinks

The creation of any hyperlink from a foreign WEBSITE to any of the pages of the COMPANY WEBSITE is subject to the following conditions:

Total or partial reproduction of the services which are offered by the COMPANY is not allowed.

Any false, inaccurate or incorrect statement about the WEBSITE of the COMPANY is not allowed.

Under no circumstances, the COMPANY will be responsible of the contents, information, demonstrations, opinions or services made available to the public on the WEBSITE from which a hyperlink is established to this WEBSITE.

Any hyperlink will be made to the main home page of the WEBSITE

The hyperlinks found on the WEBSITE have previously been authorized by the owners of the web sites linked. The company is not responsible of any activities against law, morality or public order made by users on such linked sites.

7. Validity

The terms and conditions of this WEBSITE are established for an unlimited period. The COMPANY reserves the unilateral right to modify the conditions of access to them, as well as their content.

8. Nullity and inefficiency of the clauses

If any clause in these terms and conditions were declared fully or partially invalid or either ineffective, such invalidity will affect only that clause or part of it, not the rest of the terms and conditions.

9. Applicable Law

The provision of services trough this WEBSITE and its legal notice are governed by the Spanish law. The parties expressly agree to submit to the jurisdiction that may apply at every moment, according to the Spanish legislation.




1. Data processor identity

The information provided by the USER through any of the WEBSITE forms will be included in one or more data files, under the responsibility of Mikrobiomik Healthcare Company S.L. (hereinafter, the COMPANY), an organisation registered with the following details:

Corporate address: Gran Vía de Don Diego López de Haro, 17-5ª – 48001 Bilbao (Bizkaia) Spain

Fiscal ID Number: ES-B95918082

Contact email:

Should the USER provide data, this information will be the responsibility of Mikrobiomik Healthcare Company S.L.

2. The purpose of data processing

The COMPANY will process information provided by the USER for the following purposes:

To manage the contractual or commercial relationship between the COMPANY and the USER.

To provide services requested by the USER.

To manage, handle, provide, expand and improve the services the USER has decided to sign up for or register for

To send out information on modifications to products or services hired by the USER.

Furthermore, in marking the corresponding box on the form, the USER authorises their data to be processed for the following additional purposes:

To send out information on new products or services similar to those originally subscribed to or services that may be of interest, in any format, including in an electronic format and even when the commercial relationship between the COMPANY and the USER has concluded.

The legal grounds which legitimise all previous data processing shall be the consent of the USER. For the purposes indicated, data will be stored indefinitely, or until the USER exercises the right to delete, oppose and/or limit the processing of their data.

In addition, the USER grants the COMPANY authorisation to receive confirmation of notifications, sent by email, which have been received and read, and using images included in these emails, which generate statistical data when downloaded. Nevertheless, USERS can block this confirmation by deactivating the automatic download of images in their email settings. The links included in emails are linked to the email address of the USER, which means the COMPANY has information on the access to the said links. The USER can block this function by refraining from directly accessing the link.

3. Recipients of information

The data the USER has given to the COMPANY will not be communicated to third parties,

4. Obligatory or optional nature of the requested information

Obligatory data on each form will be identified from the said form. The refusal to supply this information will prevent the service hired by the USER from being effectuated..

5. Exercising rights

In making their data available, the USER agrees to having expressly read and accepted the processing of their personal data, in accordance with that indicated above. Nevertheless, the USER can revoke this consent at any time, in addition to exercising their rights to access, rectify, delete, oppose and limit the processing and transfer of their data, when the aforementioned rights are applicable, by writing to the address indicated above, supplying a photocopy of their ID Card or a similar ID document and confirming their request.

Additionally, if USERS feel their data has not been handled correctly, they have the right to file a complaint to the Spanish Data Protection Agency (C/ Jorge Juan, 6. 28001 – Madrid

6. The USER’s commitments

The USER must be aged 18 or over and guarantee that the information they provide is accurate and correct.

The USER agrees to inform THE COMPANY of any modification to the information provided by sending an email to, identifying themselves as WEBSITE USER and specifying the information to be changed.

The USER also agrees to save the passwords and login codes confidentially, and to inform the COMPANY, as soon as possible, of any loss, theft or unauthorised access. Should this communication not occur, the COMPANY will be exempt from all responsibility corresponding to the incorrect use by unauthorised third parties of the said passwords and login codes.

7. Third-party data provided by the USER

If for any reason the USER provides the personal data of third parties, they must guarantee that the third party in question has been informed beforehand, obtaining their consent to communicate this information to the COMPANY.

The USER must ensure that third parties are aged 18 or over and that the information provided is accurate and correct.

The COMPANY will verify the permission of third parties by sending an initial, non-commercial email requesting confirmation of their consent, granted to the USER sending their data.

Should any responsibility for the non-fulfilment of these conditions correspond to the USER, they will be liable for this non-compliance.



1. Use of cookies

The website owned by Mikrobiomik Healthcare Company S.L. uses cookies.

Cookies are files that are downloaded to your computer when accessing certain web pages. Cookies allow a web page, among other things, to store and retrieve information about the browsing habits of a user or their equipment and, depending on the information they contain and the way in which they use their equipment.

In addition, they improve your browsing process, since they allow the web page to offer the user information that may be of interest to you depending on the use you make, of its content.

If you do not want to receive cookies, please configure your Internet browser so that it deletes them from your computer’s hard drive, blocks them or notifies you if they are installed. To continue without changing your cookie settings, simply continue on the website.

2. How do we use cookies?

Like most online services, our website uses its own and third-party cookies for various purposes. First party cookies are mostly necessary for the website to function properly and do not collect any of your personally identifiable data.

The third-party cookies used on our website are primarily to understand how the website works, how you interact with our website, keep our services secure, provide advertisements that are relevant to you, and generally provide you with a better and improved user experience. experiment and help speed up your future interactions with our website.

3. What types of cookies do we use?

Essential: Some cookies are essential for you to experience the full functionality of our site. They allow us to maintain user sessions and prevent any security threats. They do not collect or store any personal information. For example, these cookies allow you to log into your account and add products to your basket and checkout securely.

Statistics: These cookies store information such as the number of visitors to the website, the number of unique visitors, which pages of the website have been visited, the source of the visit, etc. This data helps us understand and analyze how well the website is performing. and where you need to improve.

Marketing: Our website displays advertisements. These cookies are used to personalize the ads we show you so that they are meaningful to you. These cookies also help us track the efficiency of these advertising campaigns.

The information stored in these cookies may also be used by third-party ad providers to show you ads on other websites in the browser as well.

Functional: These are cookies that help certain non-essential functionality on our website. These functionalities include embedding content such as videos or sharing website content on social media platforms.

Preferences: These cookies help us store your settings and browsing preferences, such as language preferences, so that you have a better and more efficient experience on future visits to the website.

_ga2 yearsThis cookie is installed by Google Analytics. The cookie is used to calculate visitor, session, campaign data and keep track of site usage for the site's analytics report. The cookies store information anonymously and assign a randomly generated number to identify unique visitors.
_gat_gtag_UA_128178708_11 minuteNo description
_gid1 dayThis cookie is installed by Google Analytics. The cookie is used to store information of how visitors use a website and helps in creating an analytics report of how the website is doing. The data collected including the number visitors, the source where they have come from, and the pages visted in an anonymous form.
_GRECAPTCHA5 months 27 daysThis cookie is set by Google. In addition to certain standard Google cookies, reCAPTCHA sets a necessary cookie (_GRECAPTCHA) when executed for the purpose of providing its risk analysis.
CONSENT16 years 8 monthsNo description
IDE1 year 24 daysUsed by Google DoubleClick and stores information about how the user uses the website and any other advertisement before visiting the website. This is used to present users with ads that are relevant to them according to the user profile.
test_cookie15 minutesThis cookie is set by The purpose of the cookie is to determine if the user's browser supports cookies.
VISITOR_INFO1_LIVE5 months 27 daysThis cookie is set by Youtube. Used to track the information of the embedded YouTube videos on a website.
YSCsessionThis cookies is set by Youtube and is used to track the views of embedded videos.

How can I control cookie preferences?

If you decide to change your preferences later in your browsing session, you can click on the “Cookie Settings” tab at the bottom of the page. This will display the consent notice again, allowing you to change your preferences or withdraw your consent entirely.

In addition to this, different browsers provide different methods to block and delete cookies used by websites. You can change your browser settings to block/delete cookies. For more information on how to manage and delete cookies, visit,

4. How to block or eliminate installed cookies

You can allow, block or delete cookies installed on your computer by configuring your browser options. You can find information on how to do it, in relation to the most common browsers, in the links that are included below:





We inform you, however, of the possibility that the deactivation of any cookie prevents or hinders navigation or the provision of the services offered on the website.

5. Modifications

The website owned by Mikrobiomik Healthcare Company S.L. You can modify this cookie policy based on legal requirements, or in order to adapt said policy to the instructions issued by the Spanish Agency for Data Protection.

For this reason, we advise users to visit it periodically. When significant changes occur in this cookie policy, users will be notified either through the web or through email to registered users.

However, the User must take into account that the security of computer systems is never absolute. When personal data is provided online, such information may be collected without your consent and processed by unauthorized third parties. Mikrobiomik Healthcare Company S.L. declines, any type of responsibility for the consequences of these acts may have for the User, if he published the information voluntarily.

You can access and exercise these rights by means of a written and signed request that can be sent to the address of the company, attaching a photocopy of the DNI or equivalent document.

The request can also be sent to the following email: These rights will be addressed within 1 month, which may be extended to 2 months if the complexity of the request or the number of requests received so requires. All this without prejudice to the duty to keep certain data in the legal terms and until the possible responsibilities derived from a possible treatment, or, where appropriate, from a contractual relationship, prescribe.

In addition to the above, and in relation to data protection regulations, users who request it have the possibility of organizing the destination of their data after their death.